Where do you ship?
We ship our CBD products to all states where CBD is legal. We do not ship to Nebraska, South Dakota, Idaho and Washington at this time.
We do not ship internationally yet, but watch this space as we adapt to the ever-evolving rules and regulations for other countries.
How much is shipping?
Standard shipping is on us: we are happy to offer free standard shipping on every order. We also offer expedited shipping for just $10.
When can I expect my order?
We do our best to process your order as soon as we receive it, but transit times vary depending on your location. On average, orders with standard shipping arrive within 5 to 7 business days. We are very happy to now offer an expedited shipping option as well, to provide even greater flexibility and ensure you receive your products extra quickly. Choosing this option means you should get your order within 3 days tops.
Can I track my order?
Yes! We will email you a tracking number as soon as we have shipped your order.
What is the risk-free trial?
If you are a first-time buyer, we want you to try our CBD products serenely: if you are not 100% satisfied with your purchase, please contact us at email@example.com within 30 days to take advantage of our risk-free trial period, and we will offer a full refund (less any shipping costs).
What is your return policy?
It is okay to change your mind. You can return any unopened Level Wellness CBD product within 14 days of the delivery date for a full refund (less any shipping costs). Simply contact us at firstname.lastname@example.org with your order number and specify which product you’d like to return, and we will help you out.
You can also take advantage of our risk-free trial service on your first purchase, please refer to the previous question for more information.
Just a quick note: accepting our terms of purchase means that you understand that we are selling our products as containing hemp extract with naturally occurring CBD (cannabidiol). These products have not been evaluated by the FDA. We are committed to comply with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
What if my order arrives damaged?
Please email us at email@example.com within 72 hours of receipt with your order number and a photo of the damage, and we will ship you an identical replacement product free of charge.